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CHALLENGE
- Existing forms where non-compliant with the requirements of WCAG for AccessibilitY
- Both customer expectations and government mandates required changes to make the forms accessible
- The bank did not have the skills or resources to make the required changes
SOLUTION
- Modified current forms to meet compliance requirements for Accessibility (as per WCAG)
- Improved the operation and maintenance of the forms
- Implemented an architecture and development processes to make future forms accessible with less effort
RESULT
- The bank is using compliant, accessible forms
- Forms are easier to maintain and easier to use
- Creating new forms is faster and new forms are accessible with less effort
