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Customer Communications

Impersonal, mass-produced form letters no longer meet customer expectations. Today, competitive enterprises must deliver relevant, engaging correspondence, keeping one eye on costs and the other on revenue opportunities.

Deliver engaging, cost-effective correspondence

With Adobe's Customer Communications solution, your enterprise can keep costs down while creating, assembling, and delivering high-impact, more secure, interactive correspondence that supports profitable, sustainable relationships.

Generate new revenue

Include interactive offers in statements so customers can learn about new programs and sign up for additional services.

Reduce costs and environmental impact

Improve efficiency through self-service options. Eliminate costly, wasteful paper-based processes. And reduce dependence on IT.

Help ensure compliance

Minimize risk through consistent correspondence processes that support compliance, security, and regulatory requirements.

Solution Capabilities

Simple authoring - Enable business users to easily prepare standard templates and compelling correspondence from preapproved or custom-authored content.
Adding interactivity - Improve digital adoption with tailored, interactive information. Embed self-service capability, and include dynamic cross-sell or upsell.
Security and compliance - Allow only authorized recipients to view content. Utilize digital signatures, Adobe PDF, and content management audit trails.
Automated processes - Build streamlined correspondence processes with a robust BPM engine. Support complex requirements and business rules.

READ MORE in the Customer Communications Solution Brief

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I want Adobe's Integrated Content Review solution from Adobe's Business Partner, 4Point.

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