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Unified Workspace

In many enterprises today, key customer data is stored across multiple silos and marketing channels. This information fragmentation prevents sales and service agents from providing accurate, responsive customer care.

Bring it all together

AdobeÕs Unified Workspace solution combines customer information from multiple sources into a single workspace. So agents can see the big picture as well as the details to expedite service, satisfy customers, and foster loyalty and trust.

Shorten service cycles

Agents get fast, easy access to critical information, reducing the length and frustration level of every call.

Boost sales and satisfaction

Customer profiles sharpen agent insights, supporting more accurate recommendations, upsells, and cross-sells.

Keep requests moving

Offline or in the field, agents can communicate with office workers in real time to keep sales and service requests moving.

Solution Capabilities

Task management - Manage and organize projects, or work by tasks. Enable efficient navigation with task visualization.
Document access - Automatically select documents by task, and easily modify documents assigned to tasks.
Working online or offline - Support customers whether you are connected or offline. Automatically update data once connectivity resumes.
Mobility - Work from a variety of mobile endpoints, including desktops, laptops, and Apple iPad..

READ MORE in the Unified Workspace Solution Brief

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I want Adobe's Unified Workspace solution from Adobe's Business Partner, 4Point.

866.485.2999 (sales)
877.469.3627 (support)

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