 |
 |
 |
|
|
|
|
|
|
|
|
|
|
|
|||||||||||
|
|
Talk to us |
||||||||||||||||
Adobe Central Output Server Upgrade FAQ
What's new with the Adobe® Central Output Server product family?In April 2009, Adobe released a new version of the Adobe Central Output Server software family, providing improved support for current enterprise environments and enhanced migration support for moving to Adobe LiveCycle® Output ES software. Upgrades are available for the following products:
¹Upgrades are available for these products, but they are no longer sold. 
What are the key reasons to upgrade to Central, Central Pro, or Output Pak for mySAP version 5.7?
What are the key reasons to upgrade to Web Output Pak version 2.0.7?
What are the key reasons to upgrade to Output Designer version 5.7?
How long will Adobe support Central Output Server family products?The Central Output Server family is scheduled for end-of-life in June 2016. Following Adobe enterprise support policies, customers on any Central version 5.7 or Web Output Pak 2.0.7 will be able to purchase core support contracts through June 2014 and extended support contracts through June 2016. Support services will remain consistent with previous generations, including access to technical support resources, software patches, and any third-digit software updates (for example, 5.7.x) that may be released.
How long will Adobe continue to sell Central Output Server family productsVersion 5.7 generation products will be available for sale through end-of-life in 2016, making it possible to purchase new licenses or expand existing installations as needed to support immediate business requirements. Version 5.7 generation products include Web Output Pak 2.0.7.
What are the technical implications of the upgrade?To upgrade your system, you'll install the new version and then move your existing application files to the new environment. Similar to prior upgrades, your existing assets, such as templates, data sources, or transformation scripts, will not need to be updated.
How do we request an upgrade?If your organization holds a current Platinum support contract, your designated point of contact received an e-mail containing a complimentary upgrade coupon with detailed instructions on the process. If you don't have access to that e-mail, contact 4Point Support. If your organization does not hold a 4Point enterprise support contract and you own a version 5.4, 5.5, or 5.6 generation product, you can pay a fee to upgrade to the newest version.
What if we're running on a platform that isn't supported in the newest release?Central 5.7 is not offered on OS/400® and Adobe Web Output Pak 2.0.7 is not offered on Sun Solaris. Licensees who hold current Platinum support contracts are eligible to upgrade to any supported platform with no platform-switch fee.
Are upgrades available for Adobe Output Manager Software?No. Support for the current version of Adobe Output Manager Software, version 5.3, ends in December 2010.
|
866.485.2999 (sales)
|