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Field Service Management

Increase service effectiveness and protect sensitive information

Service organizations are under tremendous pressure to reduce the cost of service delivery and improve customer satisfaction. To improve their field operations, manufacturers must better control the processes used to service and maintain equipment. The challenge is that many of these processes are paper-centric, and the desire by technicians to retain them can impede progress. In addition, as the service business becomes more valuable, the maintenance and repair documents used to deliver services become more valuable and are susceptible to theft. By replacing paper with digital documents and implementing a digital rights management solution, manufacturers can gain control over their field operations and protect their documents while retaining the look and feel of paper, leading to faster user adoption and improved operations.

Why 4Point and Adobe Enterprise Solutions

4Point and the Adobe enterprise suite can transform your paper-centric processes into an efficient, managed, and controlled environment while minimizing the challenges associated with change. By combining information from multiple applications, including 3D engineering drawings, into an electronic PDF document package that is more complete, robust, and easy to use, technicians can speed repairs and minimize errors. And with Adobe digital rights management solutions, you can manage sensitive information and help ensure that it is protected, anywhere it goes.

Benefits

Improved quality and efficiency of maintenance and repair services
Faster ROI due to adoption by technicians
Reduced lose of sensitive information by implementing digital rights management
Better long-term archiving, compliance, and auditability by replacing physical paper with digital documents

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Field Service Solution Brief (PDF, 701 KB)