Adobe Experience Manager (AEM) Forms is an enterprise document and form platform that allows you to capture and process information, deliver personalized communications, and protect and track sensitive information. It is used to deliver solutions such as account opening, services and benefits enrolment, correspondence management, requests for proposal, and other workflows.
AEM Forms incorporates new features with a particular focus on mobile devices. AEM Forms applications also function in both online and offline environments. These capabilities are enabled through the use of Adobe Acrobat Reader DC, HTML5, and the Mobile Form Client to reach both desktop computers and mobile devices.
AEM Forms allows you to deliver engaging customer experiences while leveraging fragments across forms. These forms can be rendered in a variety of ways — such as PDF fillable forms, HTML5 forms and adaptive forms — to suit the use case. With adaptive forms you create a form application, rather than just a form. The application will automatically render the form properly on multiple devices, including tablets or phones. The author of the form doesn’t have to worry about how to generate the best rendering, because the platform does it all.
Once a form has been submitted, you can trigger business processes that help move the form or its data through a rules-based business process, which may also integrate with other third party back-end systems.
Example of an adaptive form:
Since AEM Forms is a first class module of Adobe Experience Manager, it also integrates with the rest of the AEM platform. This allows you to leverage assets within your forms that the AEM Assets module may be managing. You can also use Adobe Analytics to see how well your forms, or even sections of forms, are being used.
Once you have received a submitted form, you will want to generate some kind of round-trip document of record for a user. The ability to create read-only PDF documents or adaptive documents — which, like adaptive forms, change to fit the device —means you can always create an engaging experience.