CHALLENGE
- Multiple processes were using simple fillable PDF forms that presented a poor customer experience
- Workflows for the forms was based on an internally developed solution that was at its functional limit and could no longer handle the volumes
- The processes are global in scope, but the forms did not support regional differences or any dynamic features
SOLUTION
- Dynamic, geographically aware forms delivered and managed by the AEM Forms Server
- Workflow processes, rules and routings built into the forms to allow for online and offline usage
- Data integrations with multiple systems to eliminate manual data entry
RESULT
- Robust, scalable, globally scoped solution that provides user with a personalized experience
- Logic, rules and validations in the form reduce errors and ensure data is correct before it reaches back-end systems
- Initial deployment to North America. Now deploying to EMEA and LATAM over the next 18-24 months
4Point, more than just a service provider; we're your strategic solutions partner helping you navigate your digital journey. From consultation through implementation to ongoing care, our comprehensive approach ensures that your experience with digital document processes is not just efficient, but truly transformative.